Systems & Technology

To provide the best possible service to our clients, PPS Parking & Transportation, Inc. has partnered with Service Tracking Systems to provide cutting edge technology solutions designed to:

Enhance the overall guest service experience
Maximize revenues
Increase productivity
Minimize liabilities
Enhance security

It’s about convenient drop off and retrieval points, guest name recognition, and solid revenue controls. The ability to drop off a vehicle at one location and have it delivered to another upon retrieval is a feature we call cross-retrieval. It is an ultra convenient service for our guests of large hotels, retail centers, and hospitals.

Guest service levels may be at risk for a number of reasons that are in our control with this advanced technology in place:

Lost Key Reduction:

Missing keys alert can recover keys before they are lost, thereby eliminating a guest service issue and the cost and aggravation associated with lost keys.

Guest Retention:

The system enables us to catch service failures before they become a complaint. By monitoring the systems in real time, our management team can catch service lapses and reach out to our guest pro-actively.

Measurable Service:

There’s a wealth of data at our fingertips to support an efficient, well organized, and guest service driven operation:

Parking and Retrieval Times
Space Availability
Vehicles Yet to Return (Hotel)
Volumes by Hour (Parks & Retrievals)
Occupancy Statistics
Employee Performance and Productivity
Staffing Levels
Revenue Trends and Controls

Hotel Interface:

The system also interfaces with multiple Hotel Management Systems, including CMS, Micros Opera, Starwood’s Galaxy, and Hilton’s OnQ. The interface takes our guest information captured by our valet team on arrival and compares that information to tables populated by guest check-ins, check outs, and room charges. The system will automatically match vehicle records to guest folios/rooms based on variable criteria, and for those matched records, will automatically post variable overnight parking rates at the user defined time of night. Manual reconciliation may also be completed by management prior to posting time. Full reports are generated before and after posting time, showing attempted posts, successful posts, and failed posts. Vehicles for whom posting was not successful are flagged for attention in the system.

Lost Key Reduction:

Missing keys alert can recover keys before they are lost, thereby eliminating a guest service issue and the cost and aggravation associated with lost keys.